Today, consumers can jump from one option to the next given how easy and abundant choices are to access. With hundreds of brands vying for attention in every channel, mere presence is table stakes, quickly drowned out by the next notification or offer.
What separates the brands that prosper from others is active preference - when a consumer chooses it above dozens of others. Differentiation becomes a powerful filter, whether it’s visual identity, emotional resonance, or cultural relevance, that makes brands feel less like an interruption and more like a choice.

Join us as we explore how can brands transform passive presence into ingrained preference.
Wednesday November 5th, 2025 | 8:30 AM – 1:45 PM
8 Spadina Ave., Suite 2900,
Index Exchange Offices at The Well
Toronto, ON M5V 0S8
RSVP before
October 22nd, 2025

Agenda
8:30 AM - 9:30 AM
Reception & Refreshments
9:30 AM - 9:40 AM
CEO Welcome & Introduction
9:40 AM - 10:00
Keynote: State of Consumer Mindset
In today's attention economy, traditional marketing's emphasis on maximizing presence is becoming less effective as consumers filter out noise. Brands must now focus on earning preference and being chosen, rather than simply being everywhere. We will explore this new marketing paradigm and how to succeed in it.
Richard Fofana, Chief Strategy Officer, UM
10:00 AM - 10:30 AM
Panel: Walking the Walk Breaking the Habits That Keep Brand and Performance Apart
Marketers are increasingly cognizant of the effects that brand-building has on performance, yet few operate like it to fulfill its promise. What does it take to run brand and performance in unison? And why aren’t more brands doing this?
Moderator: Francesco Giacobbe, Sr. Director, Digital, UM
Katey Galt, VP Strategy, UM
Scott Mitchell, Managing Director, Vistar
10:30 AM - 10:45 AM
Break
10:45 AM - 11:15 AM
Panel: Changing the Value Equation: Uncovering the Hidden ROI in Retail Media
The discussion will explore emerging perspectives on retail media's role: from its untapped potential in understanding buyer context and anticipating demand, to its strategic value for both endemic and non-endemic brands. With most consumers already knowing which brands they'll choose before entering the market, the conversation will challenge conventional approaches to measurement, targeting, and differentiation in increasingly competitive digital shelves.
Moderator: Kelvin Mak, Sr. Director, Digital Strategy, UM Kendra Hum, Director, Amazon Ads, Amazon
Emmanual Lafleur-Velasco, VP, Head of eCommerce, KINESSO
Juan Panlillo, SVP Growth Analytics, IPG Mediabrands
11:15 AM - 11:45 AM
Campfire Chat: Meet the AI-Informed Customer
AI is reshaping how consumers move from awareness to choice and shift makes presence alone increasingly insufficient when customers can instantly surface every option, review, and competing offer. The panel examines what happens to brand preference when AI gives consumers this parallel view of the market - and what that means for the role of human interaction in building genuine choice.
Moderator: Ben Seaton
Lori Good, CMO, Index Exchange
Christy MacLeod, Chief Data & Officer, KINESSO
Adam Simon, SVP, Managing Director, IPG Medialabs
11:45 AM - 12:05 PM
Closing Remarks
12:05 PM - 1:45 PM
Lunch & Libations

Sponsors
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Venue Info
How to get there
Coat and bag check
To ensure we have enough room for everyone to move comfortably inside the venue, please check your coats and bags at our complementary coat check.
Please note: This event will be photographed and recorded. By attending, you consent to the use of your image and likeness in any media. If you have concerns, please contact your agency representative.